Return & Refund Policy
Last updated: March 17, 2023
Return, Refund & Cancellation Policy
We guarantee to provide accurate descriptions and high-quality product as mentioned in the website.
If product shipped is found damaged, mismatched as described in specifications or faulty then the customer needs to inform within 5 days after receiving the consignment to the seller address.
The products need to be returned for verification. Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
Customer have to return the consignment properly (courier charges beard by the customer) and need to send its tracking number, courier service of shipment within defined time period (5 days).
If returned components is considered as same & valid by our team, then we will ship another same component in 2 working days, if somehow we unable to manage return or delivery we will issue 100 % refund of product value (packaging & shipping may/will deducted).
Automaxx reserves the right to take the final decision on all refund request if not same as delivered item.
Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason.
Return Policy
At Automaxx India, we strive to provide our customers with the highest quality products. However, we understand that sometimes a product may not meet your expectations.
*Eligibility for Returns*
To be eligible for a return, your item must be unused, in its original packaging, and accompanied by a valid receipt or proof of purchase.
*Mandatory Video Proof*
In order to process a refund, you must provide video proof of opening the order, clearly showing the following:
1. The unopened packaging
2. The contents of the package
3. Any damage or mismatch or defects (if applicable)
This video proof is mandatory and must be submitted within 2 days of delivery.
*Refund Process*
Once we receive your returned item and video proof, we will inspect the item and process your refund within 15 Working days.The refund will be issued in the original payment method.
*Refund Amount*
You will receive a full refund for the purchase price of the item, minus any shipping costs.
*Shipping Costs*
You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe delivery of your return.
*Damaged or Defective Items*
If you receive a damaged or defective item, please contact us immediately and provide video proof of the damage or defect. We will provide a replacement or refund, at our discretion.
Order Cancellation
Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled.
If your order has already moved to a different status, you won’t be able to alter it or cancel it.
In some cases Order cancellation may attract 5.5% bank charges depending on the payment methods used by customer.(It is because most of the payment gateway providers collect their Commission even though order cancelled and refunded)
Thank you for shopping at Automaxx India.
For the purposes of this Return and Refund Policy:
* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to Automaxx India LLP, C19, Acharya Kriplani Road, Adarsh
Nagar, New Delhi 110033.
* Goods refer to the items offered for sale on the Service.
* Orders mean a request by You to purchase Goods from Us.
* Service refers to the Website.
* Website refers to Automaxx India, accessible from <https://www.automaxx.in>
Contact Us
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If you have any questions about our Returns and Refunds Policy, please contact
us:
* By email: contact@automaxx.in
* By visiting this page on our website: <https://www.automaxx.in/contact-us>
By making a purchase from Automaxx India, you acknowledge that you have read, understood, and agree to our return policy.
